Shipping policy
Processing Times Processing times vary depending on the item. Read-to-ship items will have their estimated processing time listed on the product page. Made-to-order and personalized stationary may require additional production time.
Custom Orders Custom wedding invitations and stationary follow the production timeline provided with your quote. Production begins only after the design has been approved and any required payment has been received.
Shipping Shipping rates and available delivery options are calculated at checkout. Once your order ships, tracking information will be provided when available. Full-service mailing price will vary based on preferred shipping method and stampage cost.
Please note that shipping estimate do not include processing or production time.
Delays Once an order has been transferred to the shipping carrier, delivery times are outside of Novelii's direct control. Carrier delays may occur, particularly during holidays and severe weather.
Incorrect Addresses Customers are responsible for providing a complete and accurate shipping addresses. Please contact Novelii as soon as possible if you notice an error. Address changes cannot be guaranteed once an order has shipped.
Lost or Damaged Packages If your order arrives damaged or appears to be lost in transit, please contact Novelii at store.novelii@gmail.com so we can review the situation and assist you.