Refund policy

Custom & Personalized Orders
Custom, personalized, and made-to-order items are final sale and cannot be returned or exchanged once production has begun.

Customers are responsible for carefully reviewing and approving all names, dates, spelling, wording, addresses, colors, quantities, and other details provided in a final proof. Once a proof has been approved, Novelii is not responsible for errors that were present in the approved design.

Cancellations
If you need to cancel an order, please contact Novelii as soon as possible. Orders that have not entered production may be eligible for cancellation. Once design work or production has begun, cancellation or refund eligibility may be limited due to work already completed and materials purchased.

Non-Custom Items
Unused, non-personalized items may be eligible for return within 14 days of delivery. Items must be unused and returned in their original condition. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you approved or ordered, please contact store.novelii@gmail.com as soon as possible with your order number and photos of the issue. We’ll review the situation and work with you toward an appropriate resolution.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.